Careers
We’re hiring for the following positions:
Customer Success Account Manager
Summary:
Altos Digital supplies software and services to help customers sell their merchandise on Amazon, websites, and other ecommerce channels.
Altos Digital supplies software and services to help customers sell their merchandise on Amazon, websites, and other ecommerce channels.
Role:
Primary point of contact for customers who have signed up for and use our services. This includes helping customers with on-boarding, training, launch, and post-launch support. You’ll rollout programs to help customers grow online sales. And, with first hand operational knowledge, you’ll help with improvements to our software and services.
Primary point of contact for customers who have signed up for and use our services. This includes helping customers with on-boarding, training, launch, and post-launch support. You’ll rollout programs to help customers grow online sales. And, with first hand operational knowledge, you’ll help with improvements to our software and services.
About 70% of your day is on-boarding new customers and 30% is handling customer issues and questions related to selling on marketplaces. We’re looking for someone who will help our customers succeed on marketplaces by acquiring/applying expertise and providing exceptional service.
Responsibilities:
- Setup our software and services with customer accounts.
- Provide training to new customers; help them succeed with our products.
- Provide customer support via phone, email, and ticket system.
- Troubleshoot, resolve, and route issues.
- Analyze customers’ success and make improvements.
- Use business indicators and analytics to drive/measure improvements.
Qualifications:
- 1+ years experience working in a Customer Success, Account Management, Sales, or similar customer-focused role.
- Experience with support tickets and CRM software (preferably HubSpot).
- Familiar with Excel.
- Ability to adapt to changing business conditions and requirements and creative problem solving.
- Effective and efficient verbal and written communication skills.
Bonus Skills:
- Knowledge of selling on Amazon.
- Understanding of relational databases.
- Experience working for a Software-as-a-Service (SaaS) company or with subscription business model.
If you’re interested in this position, please email your resume to careers@altosdigital.com
Sales Representative / Entry Level / Amazon Marketplace Services
Summary:
Altos Digital supplies software and services to help customers sell their merchandise on Amazon, websites, and other ecommerce channels. This entry-level role is a great opportunity for someone interested in a sales career. You’ll receive training, work alongside an experienced sales rep, and learn how to sell a product that customers want to buy: SaaS software and services that generates revenue. The ideal candidate is outgoing, has excellent communication skills, and is interested in learning software sales. Base pay + commission.
Altos Digital supplies software and services to help customers sell their merchandise on Amazon, websites, and other ecommerce channels. This entry-level role is a great opportunity for someone interested in a sales career. You’ll receive training, work alongside an experienced sales rep, and learn how to sell a product that customers want to buy: SaaS software and services that generates revenue. The ideal candidate is outgoing, has excellent communication skills, and is interested in learning software sales. Base pay + commission.
Responsibilities:
- Initially, during training, responsible for the early portion of the sales cycle including lead generation, lead qualification, and initial outreach.
- Communicate value proposition and schedule demo meetings.
- Update CRM system.
- Once trained, take responsibility for full sales cycle including sales presentations, contracts, followup, and deal closure.
Qualifications:
- Adept with Microsoft Office, Gmail, Calendar.
- Ability to become proficient with basic sales software and tools (CRM, screen share, conference calls, etc.).
- Strong verbal and written communication skills.
- Minimal / no sales experience required. We’ll train you.
If you’re interested in this position, please email your resume to careers@altosdigital.com